Methods and Tools

QFD Quality Function Deployment - How to find out the customer´s real expectations and how they might become satisfied.

Benefit of QFD:

Successful companies listen to and understand their customers’ voice. They take it as the basis for the systematic definition and prioritization of their product development objectives, ensuring that customers’ requests are correctly converted into successful products. This seminar introduces you to the practical application of QFD in your company-specific development projects, beginning with the customer inquiry, leading to successful product design and ending up with satisfied customers.

Our Range of Services:

We will train your staff in Quality Function Deployment. You can decide whether the course is held in your local facility or in a perfectly equipped conference center (to keep the daily routines at bay). We would also like to offer Quality Function Deployment as a consulting service within your company. In this case our experts will explain the needs to you and your staff in a step by step manner defining all required activities and parameters. Doing this you and your staff will also accumulate experience in Quality Function Deployment.

Content:

- Performing QFD phases QT I to QT IV
- The 100 steps of the House of Quality procedure
- Guidance for constructing the House of Quality matrix I - IV
- How to interpret the “voice of the customer”
- Deriving activity plans from the House of Quality
- Project management with products und services
- Planning the product and the process(es) needed
- Solving interface problems
- Entering new markets